Shipping Policy

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UK Orders

 

We ship within 4 days of the order being placed to within the UK, using Royal Mail Second Class Service and obtain a proof of postage. 

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International Orders

 

Unfortunately due to the new General Product Safety Regulations (GPSR) which come into effect on 13th December 2024, we are now unable to ship to countries in the EU, EEA or Northern Ireland.

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For other international countries please get in touch if you would like to place an order, so we can advise on shipping costs.

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If you wish to have a speedier service or recorded delivery, please contact us directly to discuss options.​

 

We carefully wrap our goods in eco friendly biodegradable wrappings, which can be reused or recycled, and we will advise you by email when your order has been shipped.

 

Some items are collection or Courier arranged delivery only, and these are stated at the time of purchase.

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Return & Exchange Policy

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​We want you to be very happy with your products, and as many are vintage, all products are sold as seen.  Vintage products are by their nature not perfect, and the descriptions will always mention any clear faults, so please read this carefully before buying.

 

However, if you are unhappy with your product or it arrives damaged, then please contact us by email within 48 hours to advise us thedorsetbrocante@gmail.com   

 

Returns are not normally accepted, and any products returned are sent at the cost of the customer.

 

If you change your mind after placing a bespoke order, then please contact us as soon as possible to discuss, as refunds will not normally be offered.

 

Please be aware, that we aim for excellent customer satisfaction, and will try to work with you to resolve any problems that arise after receiving an order.